Last updated: 26 June 2026
We dispatch quickly on a fully tracked service, with free UK delivery when you spend £30. Order before 9 pm and most services are dispatched the same day. We currently ship to UK addresses only.
Our delivery options
Royal Mail Tracked 24 — next-day service
- Order before 9 pm for same-day dispatch and next-day delivery*
- Deliveries are made 7 days a week (excluding postcode exceptions and bank holidays)
- Tracked service with a 2-hour delivery window
- Safe place option
- FREE on orders over £30
- £2.99 for orders under £30
*Orders to remote areas listed on Royal Mail’s exclusions list may not arrive until a day later.
DPD Local & DPD Local Pickup — next-day service
- Order before 9 pm for same-day dispatch and next-day delivery
- Deliveries are made 7 days a week (excluding bank holidays)
- Tracked service with a 1-hour delivery window
- Signature required, or safe place option and collection point
- £4.99 for orders under £20 (£6.99 at weekends)
- £3.99 for orders between £20 and £59.99 (£5.99 at weekends)
- £1.99 for orders over £60 (£3.99 at weekends)
- FREE for orders over £100 (£150 at weekends)
Evri
- Order before 4:30 pm on weekdays for same-day dispatch
- Order before 11 am on Saturday for same-day dispatch
- Deliveries are made Monday to Saturday (excluding bank holidays)
- Fully tracked service
- £1.99 for orders under £30
- Two-day service FREE on orders over £30
Royal Mail Special Delivery
- Order before 9 pm for same-day dispatch and next-day delivery*
- Deliveries are made Monday to Saturday (excluding bank holidays)
- Tracked service with a 1-hour delivery window
- Signature required
- £7.99 for orders under £20
- £6.99 for orders between £20 and £59.99
- £5.99 for orders between £60 and £99.99
- £4.99 for orders over £100
*Orders to remote areas listed on Royal Mail’s exclusions list may not arrive until a day later.
Remote-area delivery exclusions
Some next-day services can’t reach the most remote UK postcodes the following day. If your postcode is listed below, please allow an extra working day for delivery.
Royal Mail next-day exclusions: AB36-38, AB54-56, FK18-21, KA27-28, KW1-17, PA20-38, PA41-80, PH19-44, TR21-25, and BT, GY, HS, IV, IM, JE, ZE.
DPD Local next-day exclusions: AB31-99, BT, FK17-21, HS (up to 5 days), IM, IV, KA27-28, KW1-14, KW15-17 (up to 5 days), PA20-80, PH15-50, TR21-25, ZE (up to 5 days). Delivery to these postcodes is Monday to Friday, excluding bank holidays.
International shipping
At present we are unable to ship internationally. We deliver to UK addresses only.
British Forces Post Office (BFPO)
Orders placed with a BFPO delivery address are estimated to arrive within 10–14 working days after leaving us. All BFPO orders are sent via Royal Mail, with the required CN22/23 documentation attached. To avoid delays or your order being returned to us, please enter the correct BFPO number and the accompanying BF postcode, in the required address format.
Important delivery information
- We do not dispatch orders on bank holidays.
- All orders are sent in plain, carefully packaged boxes.
- If you have selected the “Deliver to Pickup Shop” option with DPD, please allow a minimum 24-hour additional delay in receiving your order.
- If your order hasn’t arrived within the timeframe for your chosen delivery method, please let us know within 10 days of dispatch so we can investigate with the carrier. We are unable to investigate or replace missing deliveries reported after 10 working days.
- If there is a discrepancy between your order and the items you received, please contact us immediately. We are unable to investigate discrepancies reported after 5 working days.
Returns & refunds
We want you to be delighted with your Beauty Forest order. If something isn’t right, here’s how returns work.
Our 30-day returns
You have 30 days from the day you receive your order to request a return on eligible items. To be eligible, items must be unused, unopened and in their original, sealed packaging.
Hygiene & sealed beauty products
For health and hygiene reasons, we are unable to accept returns on beauty products that have been opened, used, or had their hygiene seal broken — for example skincare, makeup, fragrance and personal-care items — unless they are faulty or were damaged in transit. This does not affect your legal rights.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, please contact us within [X] working days of delivery so we can put it right with a replacement or a full refund, including any delivery costs.
How to start a return
Email returns@beautyforest.co.uk with your order number and the items you’d like to return, and we’ll send you instructions.
Refunds
Once we’ve received and inspected your return, we’ll email to confirm. Approved refunds are issued to your original payment method within [X] working days.
Your statutory rights
None of the above affects your statutory rights, including your right to cancel under the Consumer Contracts Regulations 2013 and your rights under the Consumer Rights Act 2015.
As always, if you have any questions, please don’t hesitate to get in touch and we’ll be happy to help.